Showroom Sales Associate – Kingsport, TN
Position Type:
Full-Time
Location:
Kingsport, TN
Job Summary:
As a Showroom Sales Associate at Wholesale Supply, you will be the face of our company, guiding customers through our extensive selection of plumbing, electrical, lighting, kitchen, and bath products. Your role involves understanding customer needs, providing expert product knowledge, and offering design advice to ensure customers find the perfect solutions for their projects. Exceptional customer service, product expertise, and a passion for home improvement are essential for success in this role.
Qualifications:
- High school diploma or equivalent; a degree in business, interior design, or a related field is a plus.
- Proven experience in a sales role, preferably in a showroom setting or the home improvement industry is a plus.
- Strong knowledge of plumbing, electrical, lighting, kitchen, and bath products is a plus.
- Excellent customer service and communication skills.
- Proficient in using point-of-sale systems and customer relationship management (CRM) software.
- Strong organizational skills and attention to detail.
Requirements:
- Customer Engagement:
- Greet customers warmly as they enter the showroom and assess their needs to provide personalized assistance.
- Build relationships with customers by understanding their projects and offering tailored recommendations.
- Product Knowledge:
- Maintain up-to-date knowledge of the full range of products in plumbing, electrical, lighting, kitchen, and bath categories.
- Stay informed about the latest trends, innovations, and technologies in the home improvement industry.
- Sales Support:
- Assist customers in selecting products that meet their design preferences, budget, and technical requirements.
- Provide detailed product information, including specifications, features, benefits, and installation guidance.
- Prepare and present accurate quotes and estimates to customers.
- Design Consultation:
- Offer design advice and recommendations, helping customers visualize their projects using available tools and resources.
- Work with customers to create design plans that align with their aesthetic preferences and functional needs.
- Order Processing:
- Assist customers with placing orders, ensuring accuracy and attention to detail in order entries.
- Coordinate with the warehouse and logistics teams to ensure timely and accurate delivery of products.
- Showroom Maintenance:
- Keep the showroom clean, organized, and visually appealing, ensuring all displays are up to date.
- Arrange products in a way that highlights their features and creates an engaging shopping experience.
- Customer Service:
- Provide post-sale support, including follow-up calls to ensure customer satisfaction and address any issues or questions.
- Resolve customer complaints or concerns promptly and effectively, escalating to management when necessary.
- Sales Goals:
- Meet or exceed individual and team sales targets.
- Track personal sales performance and work proactively to improve sales techniques.
- Collaboration:
- Work closely with other sales associates, designers, and the management team to ensure a seamless customer experience.
- Participate in team meetings and training sessions to stay informed about new products, promotions, and company policies.
- Marketing and Events:
- Assist in planning and executing showroom events, promotions, and product demonstrations.
- Promote showroom offerings through social media, email campaigns, and other marketing channels.
Benefits:
- Competitive salary with commission/spiff opportunities
- Health, dental, and vision insurance
- 401K
- Employee discounts on products
- Ongoing training and development opportunities
Additional Notes:
The Showroom Sales Associate role at Wholesale Supply offers the opportunity to engage with customers in a dynamic environment, helping them bring their home improvement visions to life with high-quality products and exceptional service.
Equal Employment Opportunity:
Wholesale Supply provides equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, gender, sexual orientation, pregnancy, childbirth or related conditions, lactation status, creed, religion, age, gender identity, national origin, marital status, genetics, disability or veteran status, military status or other protected class or characteristic established under applicable federal, state, or local statue or ordinance.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Individuals are hired solely upon the basis of their qualifications and ability to fulfill the requirements of the job.